FAQs

You can subscribe to bi-weekly or monthly delivery, and get 10% off + free shipping. You can cancel at anytime, but you must cancel by the indicated date of the month to have your order cancelled for the following cycle.

You can manage your subscription under your account which is accessed via the account icon on the top right corner of the web page.

Subscriptions are easy to manage and flexible:

- Skip, pause or speed up a delivery

- Edit or add products

- Cancel

Your credit card will be charged via recurring payments on the date of your original order, and then bi-monthly or monthly from that point until the subscription is either cancelled, amended or put on hold.

Your coffee will arrive within 2-3 days of your order when placed by 10am, Monday-Friday. After that, your order will recur on a bi-monthly or monthly basis from the date of your original order.

Head to your account page to change or pause your subscription or edit your details. Subscriptions recur every 2 or 4 weeks and can be updated, edited or cancelled -- skip, pause or speed up a delivery or easily edit products, changing or adding coffees to your delivery. Adjustments must be made in advance of your next order date.

Yes. Simply add the item you want to your bag and then click subscribe, bi-weekly or monthly. From there, go to your basket and check out. You can also amend your subscription to add additional products.

To change your subscription please follow these steps:

Log into your account

Click Manage Subscriptions

Once here you can edit your subscription as desired -- cancel, skip, pause or speed up a delivery or easily edit products, changing or adding coffees to your delivery. Adjustments must be made in advance of your next order date.

We’re sad to see you go! Rather than cancel why not adjust it to a plan that suits you better.

Log into your account

Click Manage Subscriptions

Once here you can edit your subscription as desired -- skip, pause or speed up a delivery or easily edit products, changing or adding coffees to your delivery. Adjustments must be made in advance of your next order date.

If you’re sure you want to cancel you can easily do it from here as well.

Yes, To change your subscription please follow these steps:

Log into your account

Click Manage Subscriptions

Once here you can edit your subscription as desired -- skip, pause or speed up a delivery or easily edit products, changing or adding coffees to your delivery. Adjustments must be made in advance of your next order date.

Royal Mail Tracked 48 delivery with 2 day delivery from posting. Orders received by 10AM Monday-Friday ship the same day. Orders received after 10AM ship the following business day.

We’re sorry to hear your order hasn’t arrived. You can track your order directly from your account by logging into the website or clicking on the link from your order confirming email.

If you are having trouble please contact us so we can help you find your coffee!

Unfortunately we are unable to deliver coffee to your PO box. We’re only able to deliver to physical street locations, be that residential or business addresses.

Orders of 200g fit easily thru the letterbox. Orders of two, 200g bags are likely to fit through a standard size letterbox of 38mm or greater. Larger deliveries will be placed at the door.

We’re so sorry to hear this. Please contact us and we will resolve your issue as quickly as we can. Please note that items must be unopened and unused in order to be eligible for a refund.

As it’s a perishable item, coffee is not returnable. If you’ve ordered equipment and would like to return it, please get in touch here.

Shipping costs are dependent on order and are indicated in the order description. As a general rule, orders of £15 or more are shipped free. Orders <£15 are charged at £3.47.

We ship Royal Mail 48 Hour Tracked. Your coffee will be with you 2-3 working days after you place your order.

You are able to make any changes to your order as long as it has not been dispatched. Please note, orders are dispatched the same day when received by 10:00am, Monday-Friday.

Even though we’re unable to offer an exchange on any coffee purchases, we're happy to accept a return of the unopened and unused coffee and to offer you a refund. You can then order the coffee you initially wanted! Please contact us to start the process.

Your refund should be applied to your credit card within 10 working days from the date we receive your returned item. If you’ve been expecting a refund and have not yet received it, please contact your card company first to see if the credit is pending. If you need additional help please contact us so we can get this solved for you.

We have 8 Arabica varietals/processes for a wide range of tastes. Our Colombian fruits range from Castillo and Caturra to the prized Pink Bourbon. We won’t always have all 8 varietals in stock but we’ll always have something exciting for you to choose.

Yes! We offer 50g samples of our Castillo & Pink Bourbon varietals. Samples start at £2.50 each and can be ordered here.

Sure! You can choose whole bean or ground coffee on our shop or subscribe pages.

We roast our coffee each week. Coffee pouches are hand dated and shipped directly to your door within 3 weeks of roasting. Every bean is roasted to perfection and every batch is tasted before it’s delivered to you.

Our coffee is roasted in the U.K. to ensure you get the freshest coffee you can buy, anywhere.

If you order by 10am, we’ll ship it the same day! Orders placed after 10am will be shipped the following day, so your coffee will still be super fresh.

Our trusty signature Castillo will be available throughout the year, but if you’re an adventurous coffee drinker you might like to try out special seasonal varieties, which vary with the harvest.

The Q (Quality) score is the universal language for evaluating and certifying coffee as speciality or not by assigning a score on a 100-point scale. Q certified coffees are premium and considered the best across origins, processing methods, and varieties. The system quantifies taste attributes such as acidity, body, flavour, aftertaste, uniformity, balance and sweetness. Tambia is proud to offer coffees that have a minimum Q score of 84+.

Yes. Our coffee pouches and mailers are carbon neutral which means that the carbon emitted to produce them has been offset by investments in climate positive projects.

Our mailers are made from approx 65% FSC recycled paper and are certified compostable

Our coffee pouches are certified compostable and can be disposed off in commercial kerbside compost collection where available or with the food waste waste stream.

You can get in touch with our friendly team here.

We only use your personal data to communicate with you directly regarding our products and / or your orders. We do not sell your data to third parties. For a complete overview of our data privacy policy, please click here.

If you’d prefer not to receive any emails from us click the ‘unsubscribe’ button located at the bottom of every email we send you. This will remove you from our list.